Shipping Policy
Effective Date: January 17, 2025

Thank you for shopping with TinoCarLED. This Shipping Policy outlines the shipping options, charges, and other important details related to the delivery of products purchased through our website tinocarled.net. By placing an order on our website, you agree to the terms outlined in this policy.

1. Shipping Methods and Rates

We offer a variety of shipping options to accommodate your needs. Shipping rates and delivery times depend on the shipping method selected and your location. Shipping costs will be calculated during the checkout process.

  • Standard Shipping:
    Delivery typically takes 5-7 business days for domestic orders within the United States.

  • Expedited Shipping:
    Faster delivery, usually 2-3 business days, is available for an additional fee. Delivery times may vary based on the shipping destination.

  • International Shipping:
    We offer international shipping to most countries. Delivery times and shipping rates will vary depending on the destination. Additional customs duties or taxes may apply, which are the responsibility of the customer.

2. Order Processing Time

  • Processing Time:
    Once your order is placed, it will be processed within 1-2 business days. Orders placed after 12 PM (local time) on weekdays or on weekends may be processed the next business day.

  • Business Days:
    Our business days are Monday through Friday, excluding holidays. Orders will not be processed or shipped on weekends or holidays.

  • Delays:
    In cases of high order volume or external factors (such as weather, holidays, or other events), shipping may be delayed. We will notify you if your order is affected by such delays.

3. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number to monitor the status of your shipment. Please allow up to 24 hours for tracking information to become available.

4. Shipping Address

  • Accuracy:
    Please ensure that the shipping address provided is correct and complete. TinoCarLED is not responsible for delays or issues caused by incorrect or incomplete shipping addresses. If an address is incorrect, you may be responsible for additional shipping charges to correct it.

  • Address Changes:
    Once your order has been processed, we cannot guarantee that any address changes will be made. If you need to change the shipping address, please contact us as soon as possible at info@tinocarled.net. We will do our best to accommodate your request, but address changes cannot be guaranteed after processing.

5. Shipping Restrictions

  • P.O. Boxes:
    We do not ship to P.O. Boxes or APO/FPO addresses. Please ensure that your shipping address is a physical location.

  • International Shipping Restrictions:
    Some products may be restricted from being shipped to certain countries or regions. If your country is not available as a shipping destination during checkout, please contact us for assistance.

6. Customs, Duties, and Taxes

  • International Orders:
    International orders may be subject to customs duties, taxes, and fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the price or shipping charges.

  • Customs Declaration:
    The value of your order will be declared accurately on the customs forms. We are unable to mark orders as “gifts” to avoid customs fees.

7. Shipping Costs

Shipping costs are based on the shipping method chosen, the destination, and the weight of your order. You will be able to review and select your preferred shipping method during checkout before finalizing your purchase.

  • Free Shipping:
    We may offer promotions or discounts for free shipping from time to time. The free shipping offer, if available, will be clearly indicated during checkout and may have specific terms and conditions.

8. Lost or Damaged Shipments

While we take great care in ensuring your products are packed and shipped securely, accidents can happen during transit. If your order is lost or damaged, please contact us as soon as possible.

  • Damaged Items:
    If you receive a damaged product, please contact us within 7 days of receipt. We will assist you in processing a return or exchange according to our Refund and Returns Policy.

  • Lost Shipments:
    If your package is marked as delivered but you have not received it, please contact the carrier directly to investigate the issue. If you still need assistance, contact us at info@tinocarled.net, and we will help you resolve the situation.

9. Returns and Exchanges

For information about how to return or exchange items, please refer to our Refund and Returns Policy. We want to ensure that you are fully satisfied with your purchase and will guide you through the return or exchange process if necessary.

10. Changes to Shipping Policy

TinoCarLED reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy periodically to stay informed about any updates.

11. Contact Us

If you have any questions or concerns about our Shipping Policy, please feel free to contact us at:

  • Email: info@tinocarled.net
  • Phone: (303) 730-6896
  • Address: 521 E Long Cir, Littleton, Colorado, 80122, United States