Sales Policy
Effective Date: January 17, 2025

At TinoCarLED, we are committed to providing high-quality products and excellent customer service. This Sales Policy outlines the terms and conditions that govern your purchase of products from our website tinocarled.net. By placing an order with us, you agree to the following terms and conditions.

1. Product Availability

We strive to ensure that the products listed on our website are available for purchase. However, product availability may vary, and we reserve the right to limit quantities or discontinue products without notice. In the event that an item is out of stock or unavailable, we will notify you promptly and offer alternatives or process a full refund if the item cannot be restocked.

2. Pricing

All prices listed on TinoCarLED are in U.S. dollars and are subject to change without notice. Prices do not include applicable taxes, shipping charges, or other fees unless otherwise specified.

  • Taxes: Sales tax will be applied to orders based on the tax rate in your state or jurisdiction. The applicable tax amount will be displayed at checkout.
  • Discounts and Promotions: We may offer promotional discounts, coupons, or special offers from time to time. These discounts cannot be applied to previous purchases and are valid only for the specified period.

3. Order Confirmation

Once your order is placed, you will receive an order confirmation email detailing the items purchased, total cost, and estimated shipping time. Please review your order carefully. If you notice any discrepancies or need to make changes, please contact us immediately.

4. Payment Methods

We accept the following payment methods on our website:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: You can pay securely via your PayPal account.
  • Other Methods: Additional payment options may be available depending on your location. Please review the payment options at checkout.

Payment is due at the time of purchase, and orders will only be processed once the payment has been successfully received. We reserve the right to cancel any orders if payment is not completed or if there are issues with the payment method.

5. Shipping and Delivery

We offer a variety of shipping methods to meet your needs. The shipping options and associated costs will be displayed at checkout. Please refer to our Shipping Policy for detailed information about processing times, shipping rates, and delivery estimates.

  • Order Processing: All orders are processed within 1-2 business days of receiving the order.
  • Shipping Delays: We are not responsible for delays caused by third-party shipping carriers. In the event of a delay, we will work to resolve the issue, but please note that delays due to weather, holidays, or other unforeseen events are out of our control.

6. Order Cancellations

If you wish to cancel or modify an order, please contact us immediately after placing your order. We are only able to cancel or modify an order if it has not yet been processed or shipped. Once your order has been shipped, we cannot cancel it. If you still wish to return the item, you must follow our standard Return Policy.

7. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return or exchange the items according to our Refund and Returns Policy. Items must meet the return criteria outlined in the policy to be eligible for a refund or exchange.

Note: Shipping fees are non-refundable unless the return is due to an error on our part.

8. Warranty and Product Guarantee

We provide a limited warranty on certain products, covering defects in materials and workmanship for a specified period. The terms of the warranty vary by product, and more details can be found on the product page or in the product manual.

  • Warranty Claims: If you experience issues with a product covered by warranty, please contact us at info@tinocarled.net with your order information and the details of the issue. We will work with you to resolve the problem.

9. Pricing Errors

In the event of a pricing error on our website, we reserve the right to cancel or modify orders placed at the incorrect price. If an order is canceled due to a pricing error, you will be notified as soon as possible, and any payments made will be fully refunded.

10. Customer Responsibilities

By purchasing from TinoCarLED, you agree to the following customer responsibilities:

  • Accurate Information: You must provide accurate and complete information for shipping, billing, and contact purposes.
  • Product Use: You are responsible for using products as intended and following any instructions provided.
  • Review: You are encouraged to review your order carefully before finalizing your purchase to ensure that all details are correct.

11. Changes to this Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about any updates.

12. Contact Us

If you have any questions or concerns regarding our Sales Policy, please feel free to contact us:

  • Email: info@tinocarled.net
  • Phone: (303) 730-6896
  • Address: 521 E Long Cir, Littleton, Colorado, 80122, United States